Clients today are looking for proactive and speedy service provision. To quickly respond to customer requests, service companies are facing challenges in streamlining operations, improving coordination and managing assignments effectively. Many of them are still using general office applications or multiple disconnect systems to perform these duties. DBP ERP offers an integrated solution for service providers to manage assignments and relevant billings; tracking and sharing all customer related information, communications, tasks and documents in real-time; as well dynamically managing and tracking the relationships between contacts at organization or individual level.
Service providers can manage everything anywhere from customer relationships, lead follow-up, service order entry to invoice scheduling, invoicing, accounts receivable, accounts payable and general ledger. The solution helps to reduce administrative works so that service providers can focus more on offering value-added services and developing customer relationships.